General Terms and Conditions (GTC)
§ 1 Scope
These General Terms and Conditions apply to all contracts concluded via our online shop between Vacid GmbH, Dauchinger Straße 58–62, 78056 Villingen-Schwenningen (Managing Director: Zoran Karanovic) and you as a customer – regardless of whether you are making a private or business purchase.
§ 2 Conclusion of contract
Our product presentations are not a legally binding offer, but a non-binding invitation to browse (aka “digital window shopping”).
By clicking "Place order with payment," you submit a binding offer. We will confirm receipt of your order by email—this does not constitute acceptance. A contract is only concluded when we expressly accept your order or ship the goods.
If the product you want is not available, we will of course let you know and refund you immediately.
§ 3 Delivery & Reservation of Advance Payment
Deliveries within Germany usually take 1–3 business days. Delivery to other countries may take slightly longer depending on the distance.
§ 4 Prices & Shipping Costs
All prices include VAT. Shipping costs are shown separately during checkout.
In the event of a return, we will only reimburse you for the shipping costs for the outward shipment within the framework of the statutory regulations.
§ 5 Payment terms & offsetting
The invoice amount is due within 14 days of receipt. You can pay using the payment methods we offer.
Set-offs are only possible with undisputed or legally established claims. The same applies to rights of retention.
§ 6 Retention of title
The goods remain our property until full payment is received. Sorry, capitalism.
§ 7 Warranty
The statutory warranty is valid for 2 years from the date of delivery. If anything goes wrong, contact us and we'll find a solution.
§ 8 Liability
We are liable without limitation in cases of intent, gross negligence and for damages resulting from injury to life, body or health.
In the case of slight negligence, we are only liable for breaches of essential contractual obligations (“cardinal obligations”) – but even then only to the amount of the foreseeable, typical damage.
§ 9 Copyright
All content (images, text, videos, etc.) on vacid.com is owned by us or licensed. None of it may be used without our permission.
§ 10 Dispute resolution, law & jurisdiction
We do not participate in dispute resolution proceedings before a consumer arbitration board and are not obliged to do so.
German law applies. If you are a business owner, the place of jurisdiction is our registered office. If you are a consumer, the statutory provisions apply.